Network Outage
Account Failure
Private Site

Network Outage

There might be a network problem with the Internet site to which you are trying to connect. If you can't connect, then one of the following situations is true:

• The network is down. Try testing the connection again later.
• The problem is not network-related. Review the other options to identify a solution.

Account Failure

If there are no problems with the network, there might be a problem with your service membership. To talk to a customer service representative about the status of your membership account, contact customer service.

Private Site

If there aren't any problems with the network or with your membership account, you might be trying to access a private site. Private sites are restricted to specific people. If you are interested in visiting a private site, you can request access from the service.